Privacy Policy

Last Updated: 01/10/2025
Terra Nova Rescue (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.

1. Information We Collect

When you use our website, we may collect:

Personal information you provide e.g. your name, email address, or message if you use our contact form.
Transaction details, if you purchase merchandise or make a donation, payment providers (e.g. Stripe, PayPal) process your payment securely. We do not store card details ourselves.
Technical information, cookies and analytics data (such as your IP address, browser type, and how you use the site).

2. How We Use Your Information

We use your information to:

Respond to your enquiries.
Process orders, payments, and donations.
Improve our website and services.
Share updates about our work, if you’ve consented to receive them.

3. Sharing Your Information

We do not sell or trade your personal data.
We may share it with:

Service providers (e.g. Wix for hosting, Stripe/PayPal for payments, Google Analytics).
Legal authorities if required by law.

4. Cookies

Our website uses cookies to:

Help the site function properly.
Improve your browsing experience.
Collect anonymous analytics data.

You can manage or disable cookies in your browser settings, but some parts of the site may not work as intended.

5. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you.
Request corrections to your data.
Ask us to delete your data.
Withdraw consent to receive marketing.

To exercise these rights, contact us at info@terranovarescue.org.

6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes above, or as required by law (e.g. tax records).

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Terra Nova Rescue
Email: info@terranovarescue.org